We exist to solve a specific problem: small businesses drowning in operational admin.
Most Australian SMEs run on manual processes: spreadsheets, reminder notes, follow-up lists, and memory. It works—until it does not.
Enquiries slip through. Appointments are forgotten. Invoices sit unpaid. Staff spend hours each week on admin work that does not grow the business.
The tools to automate these workflows exist. Zapier, Make, n8n, and platform-native automations can solve most operational problems. But tools need someone to own them: to design workflows, fix issues, handle edge cases, and improve performance.
Small businesses do not have that person. They are stretched thin. Hiring a full-time ops manager is not viable. DIY automation feels risky and time-consuming.
FlowWorks fills that gap. We take responsibility for the workflows that keep your business running—so you can focus on work that drives revenue.
We design workflows that solve 80% of problems with 20% of the complexity. Perfect systems are fragile; practical systems adapt.
The best workflow is the one that runs consistently for months without breaking. We choose simplicity and reliability over impressive features.
We measure success by business outcomes: faster response times, fewer no-shows, improved cashflow. Not by the number of automations built.
Ownership matters. We do not hand off workflows and disappear. We monitor, fix, and improve them month after month.
We start with 2–3 high-impact workflows, prove value, then expand. No big-bang implementations.
Every workflow is tested with real data in a safe environment. Staged rollouts catch issues early.
You know who to contact when something breaks. We are accountable for keeping workflows running.
Monthly reports show what is working, what was fixed, and what was optimized. Plain English, no jargon.
We are built for Australian SMEs with 5–30 staff who are growing but stretched thin. Teams who know they need better systems but do not have the time or expertise to build and maintain them.
Common clients: trades businesses, professional services firms, allied health practices, and ecommerce stores. Industries vary, but the operational challenges are similar: too much manual admin, inconsistent follow-ups, and workflows that live in people's heads.
Book a free Ops Audit and we'll walk through where operational automation could make the biggest impact in your business.
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