FlowWorks is a done-for-you managed service. We design, build, monitor, and improve your operational workflows so you do not have to.
Book Ops AuditWe do not just set up automations and walk away. We take responsibility for keeping them running, fixing issues, and making them better over time.
You get a partner who monitors, maintains, and improves your workflows month after month.
We monitor your workflows for failures, slowdowns, and edge cases during business hours. When something breaks, we fix it before it impacts your customers.
Your business evolves. We handle workflow updates, new requirements, and adjustments as you grow.
Small changes are included in your monthly service. Larger projects are scoped and quoted separately.
Every workflow is documented in plain English. You always know what's running, why it exists, and how to change it if needed.
If you ever decide to bring workflows in-house or switch providers, you have everything you need to make that transition smooth.
During implementation: weekly check-ins. Once live: monthly ops summaries that show what's running, what we fixed, and what we improved.
These are our operational commitments—not legal SLAs, but clear expectations for how we work.
Business hours (Mon–Fri, 9am–5pm AEST). Workflows are checked multiple times daily with automated alerts for failures.
Acknowledgement within 1 business day for routine requests. Critical issues (customer-impacting failures) are prioritized immediately.
Critical: Workflow stopped, customers affected, revenue at risk.
Non-critical: Performance slowdown, edge cases, optimization requests.
All fixes and improvements are logged. Monthly summary reports show workflow health, incidents resolved, and optimizations made.
We do not rush workflows into production. Every implementation follows a staged rollout with testing and rollback plans.
Every workflow is tested with real data in a safe environment before going live. We verify triggers, actions, handoffs, and edge cases.
We start with a small subset (e.g., 10% of enquiries) to catch issues early. Once proven stable, we expand to full volume.
Every workflow has a documented rollback procedure. If something goes wrong, we can revert to manual processes immediately while we fix the issue.
Customer-facing workflows require your sign-off before going live. You review message templates, timing rules, and escalation logic.
Book a free Ops Audit and we'll identify 2–3 workflows that could save you time immediately.
Book Ops Audit