Industry
Automate the scheduling, documentation, billing, and compliance tasks that consume your team's time. Spend more hours on patient care, less on admin.
Front desk staff spend hours on the phone booking, rescheduling, and confirming appointments instead of supporting patients in the clinic.
Practitioners spend evenings writing up clinical notes, letters, and reports. Documentation backlogs delay care and burn out clinicians.
Keeping up with NDIS Quality and Safeguards Commission requirements, TGA obligations, and My Health Record standards is time-consuming and error-prone.
Medicare claims, NDIS invoicing, private health fund submissions, and gap payment tracking consume hours of admin time every week.
AI-powered appointment booking, reminders, waitlist management, and automatic rescheduling when cancellations occur.
Automated plan tracking, service booking allocation, utilisation reporting, and provider payment processing aligned to NDIS guidelines.
AI-assisted clinical documentation that drafts notes from consultation recordings, saving clinicians hours of after-hours paperwork.
Automated Medicare claiming, bulk billing reconciliation, NDIS invoicing, and private health fund submissions with built-in validation.
AI-powered phone and chat triage that assesses patient urgency, directs to the right care pathway, and captures clinical information before the consultation.
Automated referral intake, tracking, and follow-up. Incoming referrals are parsed, categorised, and routed to the appropriate practitioner.
Streamlined new patient registration with automated form collection, Medicare and insurance verification, and consent management.
Automated tracking of practitioner registrations, CPD requirements, incident reporting obligations, and audit preparation for NDIS and TGA compliance.
Automated repeat prescription workflows, medication interaction checks, and electronic prescribing integration with PBS and pharmacy systems.
Automated reporting on patient volumes, wait times, revenue per practitioner, no-show rates, and NDIS plan utilisation across your practice.
No migrations. No new software to learn. We plug directly into the clinical and practice management platforms your team already uses.
“FlowWorks automated our patient scheduling and NDIS invoicing. Our admin team went from spending 30 hours a week on paperwork to focusing on what matters: patient care.”
Practice Manager, Allied Health Provider
Patient data security is our highest priority. All data is processed in compliance with the Australian Privacy Act and the My Health Record framework. We use encrypted connections, role-based access controls, and audit logging. We do not store patient data beyond what is required for the automation to function, and all systems are designed to meet healthcare industry security standards.
Yes. Our NDIS automation is built around the NDIS Quality and Safeguards Commission requirements. We automate plan tracking, service booking allocation, utilisation reporting, and invoicing in line with NDIS pricing arrangements. The system helps providers maintain compliance while reducing the administrative burden of managing multiple participant plans.
AI assists with clinical documentation by drafting notes from consultation recordings and structured inputs. Practitioners always review and approve the final notes before they are saved. The AI learns your documentation style and the specific requirements of your profession, whether you are a GP, physiotherapist, psychologist, or occupational therapist. The clinician retains full control over what goes into the patient record.
When patients call or use your online booking system, the AI conducts an initial assessment to determine urgency and the appropriate care pathway. For routine appointments, the AI books the patient in. For urgent matters, it escalates to the on-call clinician with the relevant information already captured. This reduces wait times for patients and ensures clinicians have context before the consultation begins.